This download will provide the trainer with a great way to determine HOW a participant is thinking. This is useful in many areas - establishing rapport on an individual basis, re-saying the way you explained something when a participant/student "just doesn't get it", when you are determining ways to review materials presented, etc. Using this download, the participant will be able to determine the manner in which a participant/student is accessing the information just explained. The participant will be able to name the six eye accessing areas and label the "kind of thinking" the area represents. Click to download "Using Eye Accessing".

How Not to Get Shot:
Delivering Bad or Difficult News

Often managers and others have to deliver bad or difficult news to people. Managers may have to discuss layoffs or slumping sales. Even physicians must deliver bad news and, at times, are "blamed" for the bad news. This "brief" seminar/workshop will provide you with the tools you need to be able to deliver bad or difficult news and exponentially decrease your odds of being associated as the "bad guy". There are six segments of this skill and not all are used every time. The participant is expected to be able to determine where and when to use each of the techniques. Click to download "How Not to Get Shot".